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» Certificate IV in Health Administration

 

This qualification covers workers who provide administrative functions in health services where the worker is required to work autonomously or as a senior member of staff in an administrative team. This qualification is suited to Australian Apprenticeship pathways.

Occupational titles for these workers may include:

  • Administration supervisor
  • Medical records section leader
  • Practice manager
  • Senior clinical coder
  • Senior clerk
  • Team leader for clinical services
  • Executive assistant
  • Business manager
  • Ward clerk

 

Compulsory units
HLTHIR402B Contribute to organisational effectiveness in the health industry
HLTHIR506B Implement and monitor compliance with legal and ethical requirements
HLTOHS300A Contribute to OHS processes
BSBMED301A Use advanced medical terminology
BSBFLM403B Implement effective workplace relationships

Select 1 of the 2 following Streams:

Streams of Study

 

1.  Customer service Stream

BSBMED401A Manage patient record-keeping system
BSBCMN305A Apply the principles of confidentiality, privacy and security within the medical environment
BSBCMN402A Develop work priorities
HLTCOM404B Communicate effectively with clients
HLTAMBFC402B Communicate in complex or difficult situations
BSBCMN418A Address customer needs
HLTHIR403B Work effectively with culturally diverse clients and co-workers
BSBAUD401A Prepare for a quality audit
HLTCSD306B Respond effectively to difficult or challenging behaviour
BSBRKG402A Provide information from and about records

2.  Finance Stream
BSBCMN402A Develop work priorities
BSBHR405A Implement industrial relations procedures
BSBCMN408A Report on financial activity
HLTCOM404B Communicate effectively with clients
HLTAMBFC402B Communicate in complex or difficult situations
BSBCMN418A Address customer needs
HLTHIR403B Work effectively with culturally diverse clients and co-workers
BSBMGT609A Manage risk
BSBCMN305A Apply the principles of confidentiality, privacy and security within the medical environment
BSBFLM409B Implement continuous improvement